Pick-ups and returns are by appointment only. Tool orders must be placed at least 72 hours in advance of your desired pick-up time. Once you’re ready to return your order, please call us at 713-674-0262 to schedule your return appointment. Appointments are available Monday through Friday from 9:00 am to 4:00 pm.
Please note that your pick-up and return appointments are not scheduled until a staff person confirms. The warehouse can be very busy, so please do not show up without a verbal confirmation.
Fees must be paid at the time of pickup. Fees may be paid by credit card or check (payable to Houston Community ToolBank). We do not accept cash. If you have a balance due on your account, you will not be able to borrow tools until the balance is paid.
Please don’t hesitate to contact the ToolBank for assistance with placing your order. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, we’re here for you. You can reach us by phone at 713-674-0262, or email our Warehouse Manager, Nancy at nancy.clippard@toolbank.org.
For more details about the ToolBank and our partner guidelines, please read these documents:
Learn more about how we expect our tools to be treated, fees & cleaning procedures.
Visit this page to learn more about our Neighborhood Tool Hubs and Direct Delivery services.
Need to pick up a tool outside of our normal business hours? Learn more about our After Hours pick up and drop off container.
This drive will allow you to look for manuals for tools you borrow. If you can’t find what you need, give us a call.
Are we missing a tool you need? Please click here to let us know. Whether it’s out of stock or something we don’t have at all, we want to know! We keep track of requested items and will do what we can to add them to our system.